Damages Policy

At Fodpod we strive to provide our customers with the best quality goods. We carefully check all products prior to dispatch and take every reasonable precaution to ensure that your goods arrive in top condition, but nonetheless despite our best efforts items do sometimes arrive damaged. This Damages Policy outlines what to do in such instances and the rights and obligations of our customers.

If you have any questions about this or any other policy please email us at hello@fodpod.uk.

 

1. Reporting Damages

1.1 Use the Damage Report Form. Upon receiving one or more damaged items, customers should report the damage to us as soon as possible by using our Damage Report Form. 

You must report damages within 48 hours of receiving the parcel. Damage Reports made outside of this time frame may not be approved.

Do not remove black tape (if present) from damaged items as doing so may void your damage report.

The Damage Report Form requires:

1.2 Your email address. For security reasons you must use the same email address as the one used to place the order. This data is used and stored in accordance with our Privacy Policy.

1.3 Your order number. This is to help us locate your information in our system.

1.4 Details of the damage. Please describe briefly what the problem is. Give details of the product(s) affected, including name, brand, and quantity.

1.5 Evidence of damage. Customers should provide photographic evidence of the damage. Where multiple items are claimed to be damaged, all damaged items must be visible in the photograph(s). Please be aware that providing insufficient evidence may delay your claim or lead to it being denied.

1.6 To update, amend, or cancel a claim please email us as at hello@fodpod.uk.

 

2. Outcomes

2.1 If your claim is approved we may either refund or replace your items, or do a mixture of both. Factors including but not limited to inventory levels and shipping costs may affect our decision.

2.2 Refunds can only be processed to your original payment method for security reasons.

2.3 Replacements, if approved, will be sent as a new order to ensure that our stock levels are kept up to date. You will be emailed your new order number and tracking information.

For security reasons, replacements can only be sent to the same address as the original order.

Should anything go wrong with the replacement, please follow the appropriate procedure using the new order number.

2.4 Store credit is not currently available.

2.5 If your claim is unsuccessful we will contact you as soon as possible to explain why.

2.6 Gestures of goodwill may be offered exclusively at Fodpod's discretion.

 

3. Miscellaneous

3.1 This policy applies to all orders placed with Fodpod Ltd.

3.2 We reserve the right to amend this Damages Policy from time to time. We encourage customers to review the policy periodically for any changes.